Returns & Claims
Returns of defective, broken, or damaged merchandise: Please see the section on this page labeled Claims For Defective Merchandise.
Special Orders, Non-Stock Items, Promotional and Clearance Items: ALL Sales are final and are therefore Non-Returnable/Non-Refundable.
Products in need of being returned, need to be returned within 14 days of purchase, in their undamaged original packaging, and are subject to prior approval. The return of items purchased via our website will only be accepted within 14 days of receipt of the online purchase. Within this 14-day period the customer must obtain an RMA (Return Merchandise Authorization) number. This RMA number is valid for 14 days only and a copy of the completed RMA form must be provided with the products being shipped back to Miller. The shipping of the products is at the customer’s expense. An itemized list of the merchandise and the original invoice number(s) must be listed on the RMA form. An RMA must be obtained before any Counter Service return is accepted.
Any return authorization request for a single item that is greater than $500.00 in value is subject to an overstock review. Management reserves the right to deny any RMA based on the overstock review. Approved returns are subject to fee by Miller and / or the manufacturer specified fees and terms. Please refer to the Restocking Charge section of this page for details of charges. Damaged products and / or products that are not in their undamaged original packaging will not be accepted. All approved returns will receive STORE CREDIT ONLY.
EXPIRATION TIME FOR CREDITS:
All Store Credits are good for 1 year from the date of issue.
CLAIMS FOR DEFECTIVE MERCHANDISE:
No returns will be accepted without prior written permission in which an RGA (Return Good Authorization) Number will be issued. This RGA number is valid for 14 days only and a copy of the completed RGA form must be provided with the products being shipped back to Miller. The shipping of the products is at the customer’s expense. An itemized list of the merchandise and the original invoice number(s) must be listed on the RGA form. An RGA must be obtained before any Counter Service return is accepted. All defective returns are subject to inspection and review of the products existing warranty. If the product falls under the manufacturer’s warranty, Miller will follow the manufacturer’s warranty procedures pertaining to that product. The final decision of whether the product falls under the manufacturer’s warranty is up to the manufacturer. In waiting for the manufacturer’s decision, the customer can either purchase a replacement product or wait for the decision from the manufacturer. The decision from the manufacturer will determine if a store credit will be applied to your account. You will be contacted when Miller receives the manufacturers decision.
CLARIFICATION ON DEFECTIVE PRODUCTS VERSUS CUSTOMER MISUSE AND CUSTOMER RESPONSIBILITY:
Miller does not accept responsibility for misuse, miscalculations, and anything other than the products intended use, or unforeseen circumstances, such as voltage spikes, current disruption, or natural causes that lead to a product malfunction. Please take adequate time to verify the cause of the malfunction and ensure that it is in fact an actual warranty issue and not a damaged product due to misuse as described above. Please note the product should be installed or inspected by a licensed, bonded, and insured Electrician.
The product manufacturer will have the final decision on whether a product will be covered under warranty. Once Miller receives notification of the decision of the manufacturer Miller will notify the customer. When a credit is necessary only a store credit will be issued, refunds do not apply. Miller does not assume any responsibility for shipping, replacement charges, or labor incurred for items that would not be covered under the manufacturer’s warranty.
RETURN AUTHORIZATION REQUEST:
When your authorization is received, put a copy of the authorization in the box with your return and send to:
Miller Lighting Products
3612 N 15th St.,
Phoenix, AZ 85016
When returning items please send via UPS or U.S. Post Office (parcel post) and make sure to properly insure the items.
Founded in 1975
The Trusted Professionals in Energy-Efficient Lighting