FAQ

HOURS OF OPERATION?

Our office hours are 8:00am to 4:30pm Monday thru Friday (AZ time) with Counter Service from 8:00am to 4:00pm – Our website is available 24 hours per day for ordering.

DO YOU OFFER COUNTER / WILL CALL SERVICE?

Customers are especially encouraged and welcome to visit our showroom, where the latest Energy Saving Products are displayed and new items as well as our traditional parts are available. All orders received prior to 1:00pm, during regular business hours, will be processed that day, depending on availability of the items being purchased. Counter Service is available from 8:00 AM to 4:00 PM (AZ Time) Monday thru Friday. Counter orders – minimum order requirement is $10.00.

DO YOU HAVE A COUNTER ORDER MINIMUM?

Yes, all counter orders have a $10.00 minimum order requirement.

WHAT IS YOUR SHIPPING CUT OFF TIME?

Cut off times for orders to be shipped same day during regular business hours is 1:00pm (AZ Time).

More on freight.

CAN YOU SHIP THE SAME DAY?

YES! You can make the request at the time of your order.

If you get the order in by 1pm Arizona time we will do our best to ship it that day, this will depend on the dimensions and quantities of your order.  Most orders ship within 24-48 hours!

More on freight.

WHERE DO YOU SHIP FROM?

We ship from Phoenix, AZ, 85016

More on freight.

DO YOU OFFER PREPAID FREIGHT?

Currently we do not offer prepaid freight. We do our best to offer the best, most competitive prices on the products and shipping is the cost of doing business. On large Special Orders freight may be negotiated.

More on freight.

DO YOU SHIP AIR FREIGHT?

Per our customers’ request we do offer UPS/FED EX Next Day Air, 2nd Day air, 3rd day air, at customer’s expense. 

More on freight.

WHAT ARE YOUR SHIPPING TERMS?

We normally ship UPS unless specified by customers to use other accounts. On larger orders Miller will decide the most economical and effective way to ship your order when the customer does not specify.

More on freight.

IF I RECEIVE A DAMAGED SHIPMENT WHAT IS THE PROCEDURE?

Please refer to our Claims / Return Policy.

IF I SEND A PICTURE, CAN YOU IDENTIFY A PART?

This is the easiest way for us to potentially identify the part you need. Send an email to ccustomerservice@millerlightingproducts.com and make sure to include your contact information along with various pictures of the item(s), quantity needed, and any other pertinent information and we will be happy to see if we can identify it or provide a substitution to work for your application!

CAN YOU ASSIST IN LOCATING HARD TO FIND ITEMS AND SPECIAL-ORDER PARTS?

Yes, we have access to the best sources for both foreign and domestic products. All Special-Orders are subject to being purchased in full case quantities and a 100% deposit is required at time of order placement. Please ask your Customer Service Representative to verify pricing, case quantity, estimated time of delivery and any other particulars at time of order.

CAN I CHECK THE STATUS OF MY ORDER?

YES!  Just call 800-445-6611 or email us at customerservice@millerlightingproducts.com and we will get back to you as soon as possible.

CAN I PLACE AN ORDER ON THE PHONE?

YES. Call 800-445-6611, remember you can place your order online 24 hours per day, 7 days per week.

CAN I CHECK STOCK?

YES, we are happy to check stock for you.

Additionally, images of parts & part numbers, on our website,

Specification Sheets (when available), etc., are for identification purposes only and do not necessarily represent the product of a specific manufacturer.

WHAT ARE YOUR PAYMENT TERMS?

You may apply for Net 30-day terms by filling out the Credit Application Form – – It may take a few days to be approved.

We also accept Visa, MasterCard, American Express, and Discover cards.

All first-time new customers are credit card or COD for the first order!

DO YOU TAKE RETURNS OR PRODUCTS BACK?

Please refer to our Claims / Return Policy.

DO YOU ACCEPT SPECIAL ORDER REQUESTS?

YES, we love special orders, however we do require a 100% deposit & no returns or exchanges.

HOW DO YOU HANDLE BACK ORDERED ITEMS?

Back orders with a value of less than $15.00 and/or older than 60 days are subject to cancellation.

We will contact you prior to the shipping of your order to notify you of any back orders. At that time, you can notify us if you do or do not want us to place the missing items in your order on back order.

A revised PO may be necessary to fulfill your order.

All Back Orders are filled on a first come first served basis, so please respond quickly.

WHAT IF I RECEIVE THE WRONG PRODUCT OR A SHORTAGE?

Contact a Miller Customer service representative within 14 days of delivery. We will do our best to correct the problem in a timely manner.

WHAT IF I ORDER THE WRONG PRODUCT?

Contact a Miller Customer Service representative within 14 days of delivery. We will do our best to correct the problem in a timely manner; fees may apply.

NOTE SPECIAL ORDERS ARE NON-RETURNABLE / NON-REFUNDABLE.

ARE YOUR PRODUCTS RATED WITH ANY KNOWN ORGANIZATION?

Most of our products are UL (underwriters labs), ETL, or an official testing lab. Most of our energy efficient items are DLC (Design Lights Consortium), or Energy Star rated!!

CAN SOMEONE HELP ME WITH AN ENERGY RETROFIT PROJECT AND ASSOCIATED REBATES?

YES! We have knowledgeable staff and all the information necessary to recommend products for the application provided.  Please note in some areas the energy company rebates will vary, call a customer service representative at 800-445-6611 for details!

WILL YOU TELL ME HOW TO WIRE OR INSTALL PRODUCTS?

Unfortunately, NO. By law we cannot give instructions on wiring or installation. You will have to consult with licensed/bonded/insured electrician.

WHAT WARRANTIES DO YOUR PRODUCTS HAVE?

All our products vary. Most components are 1 year. Energy efficient products hold a 3, 5, or 10-year manufacturer’s warranty depending on the product. Please verify at the time of ordering.

DO YOU HAVE QUANTITY PRICE BREAKS?

YES! We do provide additional discounted pricing both on volume and / or on case quantities.  Miller Lighting Products provides everyday Wholesale pricing for qualified clients, clients who are working on exceptionally large projects or those who are making large individual purchases. 

Please click this link to qualify for Wholesale pricing or contact one of our Customer Service Representatives to receive a price quote for your project.

Please note, because our vendors / commodities vary, fluctuations in our prices can occur without notice, if there is a price variance, you will be contacted to confirm final pricing before completing sale.

WHAT HAPPENS IF MY ACCOUNT GOES PAST DUE OR GOES OVER MY CREDIT LIMIT?

Your account will be placed ON HOLD until your account is brought to current and / or brought under your company’s credit limit. No orders will be shipped until all overdue balances are cleared.

Open account terms are NET 30-DAYS from date of invoice. Past Due invoices may result in Credit Card or COD Status.

Overdue accounts are subject to a 1.5% per month finance charge. At no time can a client’s account balance exceed their total credit limit, even if it is within the 30-Day terms, as this will affect their ability to order.

DO YOU OFFER NET 30 TERMS / LINES OF CREDIT?

Yes, credit may be extended to a firm or individual only after having submitted a Credit Application Form for our review.

An account limit will be issued in relation to the applicant’s ability to pay on time as referenced by their credit report as well as references from vendors and may require a Personal Guarantee.

At no time can a client’s account balance exceed their total credit limit, even if it is within the 30-Day terms, as this will affect their ability to order.

To maintain terms and account status it will be necessary to keep an active account with annual purchases of a minimum of $2,500.  Account inactivity of 12 months, or more, may require you to resubmit your company information for re-evaluation.  Y

ou are required to keep your company information current. Please notify us with any updates and changes.

Click here to complete the Credit Application Form.

You Spoke, We Listened!

Enjoy this sneak peek at our NEW site.  The completely rebuilt e-commerce portion launches on September 15th.

Call us today at 1-602-268-0001 to get a quote for all your lighting needs, fill out our quote form online or come by and speak to one of our customer service representatives!